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How o9oooo Handles Your Personal Data

At o9oooo, we take the privacy of your account data seriously — this policy sets out exactly what we collect, why we collect it, and how long we…

Data collected only as neededUPI, Paytm, PhonePe transactions securedYour rights, clearly explainedContact path always openIndia-specific data handling

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What This Policy Covers and Why

o9oooo Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data collected through o9oooo accounts, including your name, contact details, device identifiers, and payment records linked to UPI, Paytm, or PhonePe transactions. We collect this data to process your account, verify your identity, and keep your activity secure. Access

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to the platform depends on local law and is available where local law permits. We do not sell your personal data to third parties. Data is shared only with payment processors, fraud-prevention partners, and where required by applicable Indian law. You may request a copy of
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your data or ask us to correct it at any time by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this privacy policy, want to request access to your personal data, or need to correct any detail we hold, our support team is ready to help. We aim to respond to all privacy-related requests within 72 hours of receipt.

Team online

Email Privacy Requests

Send your data-access or correction request to our dedicated privacy email address. We acknowledge all emails within 24 hours and resolve most requests within 72 hours during business days.

Live Chat Support

Open the live chat widget inside your o9oooo account to raise a privacy concern directly. Our agents can log your request and escalate it to the data team without any delay.

Written Postal Request

For formal data-subject requests you prefer to submit in writing, post your letter to our registered correspondence address listed at the bottom of this privacy policy page.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

We built our data practices around your account — not around advertising revenue.

Encryption in Transit and at Rest

All data sent between your device and our servers is encrypted using TLS.

Cookie Use and Your Choices

We use session cookies to keep your account logged in and analytics cookies to understand which pages load slowly.

Data Retention Periods

Account data is held for as long as your account remains active, plus any period required by Indian financial regulations.

Account Security Controls

Your account is protected by password hashing and optional two-factor authentication.

Your Right to Access and Correct

You can request a full export of the personal data we hold on your account at any time.

Third-Party Data Sharing

We share data only with partners who are contractually bound to protect it: payment processors for UPI, Paytm, and PhonePe…

Your Privacy Policy Questions, Addressed

These are the questions we hear most often from account holders in India about how their data is handled on o9oooo. If your question is not here, reach out through live chat or email and we will respond within 72 hours.

We collect your name, email address, phone number, date of birth, and the payment method details you use — such as your UPI ID or Paytm-linked number. Device identifiers and session logs are also collected for security purposes.

We share data only with payment processors for UPI, Paytm, and PhonePe transactions, fraud-prevention partners, and regulatory authorities where Indian law requires it. We do not sell your data to advertisers or marketing companies.

Your data is retained for as long as your account is active, plus any period mandated by Indian financial or legal regulations. After that, and following a deletion request from you, live records are removed within 30 days.

Yes. You may request a full data export at any time by contacting us via live chat or email. We will complete the export and deliver it to your registered email address within 72 hours of verifying your identity.

Contact our support team through live chat or email with the details you need corrected. After a short identity check, we will update your records and confirm the change to your registered contact within two business days.

We do not store your full payment credentials. UPI, Paytm, and PhonePe transactions are processed through the payment providers' own secure systems. We retain only a transaction reference and amount for your account history.

Submit a deletion request through email or the live chat inside your account. Once we verify your identity and confirm no outstanding regulatory hold applies, we will remove your personal data from our live systems within 30 days.

How o9oooo Handles Your Personal Data

How to Contact Us About Your Data

Email Privacy Requests

Live Chat Support

Written Postal Request

Six Ways We Protect and Manage Your Data

Encryption in Transit and at Rest

Cookie Use and Your Choices

Data Retention Periods

Account Security Controls

Your Right to Access and Correct

Third-Party Data Sharing

Your Privacy Policy Questions, Addressed

01 What personal data does o9oooo collect when I open an account?

02 Does o9oooo share my data with third parties?

03 How long does o9oooo keep my account data?

04 Can I request a copy of the data o9oooo holds about me?

05 How do I correct incorrect personal data on my account?

06 Are my UPI, Paytm, or PhonePe payment details stored by o9oooo?

07 How can I ask o9oooo to delete my personal data?

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